Yours is one of the best dealerships that I have ever dealt
with. The fine staff of professionals that you have in place made things
easy for me to make my decision to purchase at Subaru of Georgetown, even
though I had to travel to get there. I sincerely appreciate their honest
and caring attitude. I will recommend your dealership without hesitation
to friends, family and collegues. I love our new 2010 Subaru
Legacy. I believe after having researched all available models available,
that it was most definitely the safest and best car for the money in terms of
not only its intitial cost, but also for its fuel economy and prospective
longevity.
Donald Todd,
I am from Dallas and
found Roger Beasley on the net through AutoTrader and Cars.com. The experience
of buying a car from out of town was wonderful and our salesman, Mark (sic.)
(SCOTT!) Hamilton, was very friendly, knowledgeable, attentive and
professional. We highly recommend Roger Beasley Volvo!
MICHAEL ROWLES,
It was easy to deal.
I thought I had a very professional salesperson. I did it first on the Internet
with him. Then just made an appointment with him. He didn't try to sell me
anything I didn't want. Showed me every feature about the car. It was really
good.
ULRIKE PURYEAR,
We enjoyed meeting
you and thank you for your courtesy and time. The trip back home went
perfectly and we enjoyed getting to have a good ride in the Baja.
WE were very pleased with your professionalism
and deeply appreciate the one who had to come back and inspect the car after
hours.
We've been looking for some time for a Baja and
are happy that we had not made a quick decision on another one.
Joan and Guy,
Dear
Ronald,
First of all, it was a pleasure meeting you. We
both felt welcome. Your hability to speak French with us was
greatly appreciated. On a professional level, we are positive to
the idea of ranking you 10/10 all across the board. It was
refreshing to meet a car saleseman who is actually defining what
professionalism should mean for this business when compared to the
legion of vaulturs who are literally prying on who ever dares to walk to close
to a car dealership... God knows they are legion... We never felt any
pressure, you answerd us all our questions, we always had a trusting
experience. Trust is at the base of every sound transactions.
Better than satisfied customers, we already have referrenced you and Roger
Beasley Subaru of Georgetown at several occasions
Thérèse Blais and Stéphane Roy,
Thanks
for the follow up. So far everything is great with the Forester and I'm a
happy consumer.
Of
course the vehicle itself was the main reason I chose a Subaru, but the
second biggest factor in my decision making was the dealership itself. I
learned years ago to find a dealership that treats it customers well and I
chose Roger Beasley. I was also pleased with my experience with you as a
salesperson and I will reflect those positive thoughts in the survey.
If I
have questions, I will not hesitate to contact you.
Scott,
Good morning Ron,
Thank you for the privilege in working with both you
and Daniel.on the purchase of my NEW 2010 Outback 2.5i Limited
I've always had good luck with my 2004 Forester purchase and service at Gillman
Subaru. However after they left the area, I was a little apprehensive in
finding a new service department for my vehicle. After investigating some
of the blogs on the Internet, I decided to continue my service with Georgetown
Subaru. I've found their service department to be very professional,
informative and willing to assist the customer.
Based on this experience and my current vehicle
situation, I decided to purchase a new vehicle and Georgetown Subaru was
my first choice.
Both my son, Matthew and I felt that we were
treated with respect.( and I hope the reverse was true). The
informational exchange during the purchase process was the best that we had
ever experienced. The survey will be reflected as "Far Exceeds"
or in your terms "TEN."
Ron - Thank you also for the detailed new car review with
you checklist. There were some items that you covered that were not
known to me when I purchased my 2004 Forrester.
Thank you for all your assistance,
Ralph
Ralph Rubino ,
Wes
Thank you.managed to speak to bonni yesterday and she
seemed delighted and made particular comment about your goodself.you are a
gentleman wes and have contributed so much to making this a great experience.I
very much look forward to meeting you.and yes she is very special.
Kindest regard
Alan
Alan,
Chris did such a great job that, not only did he already
make contact with us - but we've already done the entire deal and our new Volvo
is parked in our garage. All completed in just a few hours time.
Working with Chris was an absolute pleasure, The same
holds true for the sales manager we dealt with. But, Chris was
unbelieveably quick and so articulate in his response to all my questions, by
e-mail, phone, and during the purchase procedure. I have to say, I'm 58
years-old and have purchased many cars and never before has a car buying
experience been so smooth -- and even fun. My husband felt the same way.
You've got a great team up there - hang onto them! We will
definitely HIGHLY recommend your dealership & staff to our friends and
family.
Thank you very much for making my life a little easier!
Sincerely,
Sue Rausch
Sue Rausch,
Dear
Mr. Hardy and Mr Davis:
We have just completed the purchase of a new Volvo XC60 at
your dealership on November 27th. I wanted to write a note of
appreciation and to apprise you of our experience at your company.
When we started looking for a new car we were not
necessarily looking for a Volvo. We were looking for a fourth car. We are not
particular about any brand of automobile and we have no allegiance to any
particular dealership. We currently own a Toyota, a Kia and a Ford Expedition.
In the past we have owned a Chevy, a Pontiac, a Volkswagen and several other
makes. So you can see that when we walked into your dealership we came in
completely neutral and uncommitted.
We were looking to get the best value for our money and also
the overall experience with the dealership. These would be our two major
deciding factors. I have horror stories that I could tell you about car
salespeople in my past car searches and the current search as well. However,
our experience with James Walpole has been nothing short of exemplary. From the
get-go his attitude has been one of superior professionalism. He has shown
utmost respect for our needs and our purchase timelines. At no point in the
whole purchase process did we feel that we were being unduly pressured, taken
advantage of or being given incorrect information. Whenever we asked James for
any information about the vehicle he was very prompt in his responses and he
always gave us all we had requested. I was very up-front with James about the
cars we were looking at and I had made him aware that, although the Volvo was
an excellent vehicle, it would not be an automatic finalist for us. Not once
did James use the ordinary, ho-hum tactics of car salespeople by criticizing
the finalists we had picked or telling us how his whole family drove a Volvo
and... well you know how that goes. We really appreciated that. What he did
tell us was the salient features of the XC60, how it would fit our lifestyle
and our needs, how we would never regret the decision to buy the Volvo and how
the dealerships stands behind the product. I, personally, appreciated the fact
that he respected my opinion and decision-making abilities rather then writing
me off as an ignorant, female customer as have so many other car salespeople in
the past 3 months. James was very patient even after we changed our mind about
the color three times. His pleasant, professional demeanor went a long way is
helping us make the decision about the dealership to choose.
It is our hope that the car lives up to it's reputation and
that our experience with your service department is just as stellar. In fact,
our only negative experience was with the service department when they did not
have the car cleaned to our satisfaction for delivery. But James took care of
that and when we took delivery of the car it was in mint condition.
Overall, right from the sales staff to the finance office
(Derek Kirbo), our experience with Roger Beasley has been outstanding. Ryan
Palm, the salesperson who helped us one day when James was out, was also very
informative and professional. We will gladly recommend your dealership, and in
particular James Walpole, to any of our friends who wish to shop for a Volvo.
We had a choice to buy a car from Austin or from Demontrond in Houston from
where we purchased our Volkswagen after being treated very badly by the local
Volkswagen dealer. It is solely because of the experience at your dealership
that we stayed in Austin. Once again, we appreciate the courtesy and
professionalism displayed to us. Please feel free to contact me if you have any
questions regarding my experiences.
